Under Attack – What do you do?

Andrew Oldaker, Chief Technology Officer at Melbourne Health presented the session: Under Attack – What do you do?


  • I have a plan, now what do I do?
  • Communicate – everyone is talking but no one is listening!
  • All clear – are you sure?

Andrew has extensive project management experience in complex health service projects across operational, clinical and strategic portfolios. Proficient resource management capability demonstrated through the successful delivery of numerous and concurrently managed projects; within budget, quality, scope and time frames.

Funding for emerging technologies

Chary Chigurala, Head of Information Technology at Laminex Australia and New Zealand, presented the session “Funding for emerging technologies”.

Most senior IT executives realise the role played by emerging technologies (eg, Artificial Intelligence, Machine Learning) in enabling the business strategies. However, the challenge lies in convincing the senior business executives on the need to invest in emerging technologies to stay ahead of the market. Given the competing business priorities for funding, it can be pretty hard to get the emerging technologies on the funding short-list. How to articulate the value of emerging technologies in a compelling manner and introduce a sense of urgency for investment is the focus of this session.

A strategist and business partner with proven business technology experience in Tier 1 companies such as HP, EDS and ANZ Bank. Driven by passion for business value, Chary strategises and implements large transformation programs. With 25 years experience in finance, telecom and distribution industries, he maintains trusted advisory status with C – Level business executives to deploy technologies intelligently and achieve business outcomes. Based on Harvard Business School training along with CXO level experience across 13 countries, he brings exceptional credibility. His transferable skills include: 1. Strategic: Helps companies achieve ‘higher purpose’ and competitive advantage through digital technology solutions 2. Business Partner: With customer interests at heart, Chary helps business win 3. IT Management: Based on human synergy principles, he designs IT organisation structures and models to achieve superior IT service delivery Chary led large transformation programs in Australia, New Zealand, Canada, Sweden, China, India, Singapore, Thailand, HK, Korea and Japan, which helps him to draw upon the best practices in a practical manner. As an adviser to Harvard Business Review Council and McKinsey Quarterly along with presentations at industry events across Asia Pacific, he has gained a deep appreciation for advances in technology. With this background, Chary helps business leaders take advantage of emerging technologies and create sustainable competitive advantage.

Risk appetite becomes very real

In this session, “Risk appetite becomes very real”, Matt Mueller, Chief Information Officer at Iluka, explored the perspective of a CIO who recently transition from a CRO role.

Previously reporting to the Board on broad risk matters (including cyber security) along with internal audit and insurance, the broad commercial background is providing a unique perspective to the challenges and opportunities leading the technology group in a global resources business. Matt talked about this journey so far from working on the risk appetite of the business with the Board, to the appetite for risk it takes in being accountable for cyber security and developing a holistic technology strategy that will support (and protect) Iluka’s business. He also provided the audience with a brief view of mineral sands and how the IT group in Iluka is moving to deliver bottom line value in addition to services for end users.

Matt started his career in technology mainly in software development for online platforms and commerce systems, moving into data analysis – including starting a software company. Matt later worked for Deloitte, then starting a IT advisory business in a BRW Fast 100 firm. In 2008 Matt moved to risk, becoming the head of risk for a large electricity distribution and transmission company, and then moving onto group level roles at Origin Energy in Sydney and working across Asia Pacific at EY. Matt has worked with Boards and Executives across Singapore, Australia and New Zealand on a range of technology and risk matters, is a Fellow and State Councillor of the Governance Institute of Australia, was a guest lecturer at Curtin University, and presented on developing and leading high performance teams at the UWA MBA Programme.

How technology is shaping the future of aviation

Rob James, Chief Technology Officer at Qantas, delivered a presentation around how technology is shaping the future of aviation.

Some of the points covered during the presentation were:

  • The challenges that are faced by airlines today and how to react to it
  • The ever-changing face of technology and customer expectations
  • Operational efficiencies through technology and what the future what might look like

Rob James is the Group Chief Technology Officer for Qantas, one of Australia’s largest brands and one of the biggest airlines in the world. Rob is responsible for the technology strategy and architecture for the Qantas group of companies which includes international, domestic, engineering, freight and catering. Prior to this, Rob James was the CIO for William Hill Australia for 4 years, which is one of the largest gaming and sports wagering organisations in the world. Rob built the technology team from 40 to over 250 staff across 5 geographic locations and also included product development with a revenue growth accountability of over $80mil per year. Previously, Rob was the CTO of Echo Entertainment, which owns and operates 4 casino properties in Australia. He has also worked with a series of Start-Ups including Posse.com, Spacio.us and Museek.com where he drove the engineering and product development teams. This included a successful IP sale to Cisco and acquisition to Global One Publishing. Rob has over 20 years of experience in technology innovation and currently sits on advisory boards for several technology start-ups.

Our digital transformation journey – modernising a traditional FMCG organisation

Sara Drakeford, IT Director Asia Pacific, Hallmark Cards Australia presented “Our digital transformation journey – modernising a traditional FMCG organisation.”


In this session, Sarah and the audience navigated through the digital transformation journey undertaken by a traditional industry with a legacy technology landscape that evolved organically over 20+ years, in a business that is a subsidiary of a multi-national organisation and needs to work within a constrained framework. The case study covered where the company started and why, who we started with, the success rate – how do the company knows they made the right choice and succeeded when the statistics everywhere tell of a failure rate upwards of 80%? What was learned? Where to next?

Stage 1 of the journey is on the precipice of go-live. There is nothing more valuable than tapping into the knowledge and experiences of peers and in that context, Sara initiated a discussion – what would you have chosen? What would you choose next? Why? And explored alternative ways of working through a similar journey.

Sara is an experienced IT leader who has headed up IT functions in national and international organisations over 20 years with specific experience in the digital transformation journey primarily in the travel industry and more recently the FMCG space. Her strengths are in simplifying complexity and the delivery of organisational efficiencies primarily via business process improvement with technology aiding rather than leading the change.

Practicing safe SAAS

Dave Shephard, Vice President APAC, and Wayne Phillips, Solutions Engineer at Bitglass, discussed around Practicing safe SAAS.

With the adoption of Cloud, corporate data is moving beyond the firewall and introduces new risks and threats to an organization. And with more Enterprises embracing BYOD the Endpoint is increasingly unmanaged. These IT shifts mean Businesses can no longer rely on traditional security tools that they’ve placed trust in up to now.

A new strategy is required, one that provides data & threat protection for any application, on any device, from anywhere. Join Bitglass in this workshop where they will be discussing common Cloud security challenges and demonstrating a range of high-value Cloud Access Security Broker (CASB) use-cases that will deliver almost immediate value.

Dave joined Bitglass in October 2017 to oversee growth plans across Asia Pacific and Japan. Bitglass helps enterprises of all sizes to secure their data when its outside of the firewall; often in public cloud applications and being accessed from unmanaged or BYO/mobile devices.  Founded in 2012 and Headquartered in Silicon Valley, the company has more than 300 customers and 125 employees. Bitglass is privately owned and has raised more than $85m across three funding rounds.

As a Technical Director I’m responsible for Technology Partnerships, Business Development, Account Management and Technical Direction for Matrix42’s Mobility and Security products. I’ve held management positions in disruptive start-up vendors and established IT vendors. I’m a full stack CTO.

3 Pillars for Building an Intelligent cyber incident response centre

Vasant Kumar, Regional Customer Success Manager at Micro Focus, and Stephen Kho, Managing Principal, Cyber Security Services at Micro Focus, presented the session “3 Pillars for Building an Intelligent cyber incident response centre – Accuracy, Efficiency and Effectiveness.”

The main objective of the session was to drive a conversation with the CIO/CISO’s around how can they effectively build intelligent and scalable security operations. With most organizations choosing to setup their security operations, it has now become imperative that Security organization within an enterprise are making effective use of their SOC by incorporating solutions that help build upon the areas of Security operations ranging from Analytics to Orchestration and Automation. The topic also touched upon a key aspect of the lack of skilled resources in the area of Cyber Security operations and how to address these challenges.

Vasant’s key responsibility is to ensure that existing security customers in the region are successful with their investments that they have currently made with MicroFocus Security solutions and help them effectively utilize them. His skills primarily focus around the areas of product adoption and support.

Stephen is a security professional with 14 years of security industry experience across multiple business sectors including the financial and telecommunications industries. His knowledge in the areas of penetration testing, security technologies and risk management is extensive; arising from his network engineering, security consultancy and hands on penetration testing background. Stephen engages with his team, clients and all stakeholders by way of a well-developed set of soft skills, which complements his strong technical knowledge base to deliver effective and consistent security services. He has a proven track record of building, mentoring and delivering both commercial consultancy teams as well as internally facing security organisations. He achieved this by combining his in-depth technical skill set and business acumen with effective people management skills. In his current role as CISO program manager, he provides Information Security leadership and vision through the continued development and implementation of the enterprise information security program designed to protect the enterprise mission critical IT system, information and processes against potential threats. In addition to strong experience in operational management, information assurance and developing consultancy services, Stephen has particular expertise in the design and analysis of networks to facilitate the development of secure infrastructures with a focus on GRX, 4G LTE, VoIP, multi-tier application and ICS/Process Control Domain architecture. Stephen’s current research is focussed on the area of GRX (GPRS Roaming eXchange) networks security and recently presented at the Hack In The Box Security Conference 2014 in Amsterdam.


Is using AI in the insurance industry ethical?

During his session, Simon Reiter, Head of Business Transformation & Technology at Defence Health, answered the question: Is using AI in the insurance industry ethical?

We all understand that AI brings many benefits with automating manual tasks, Health Insurers are under pressure to reduce our operational costs to drive affordability for Australians. To do this, we are exploring where emerging technology can help, particularly AI and examining the ethical questions this raises when we look at taking away decision making away from humans and hand them over to a computer.

Operating at the CIO level and reporting directly to the COO. Responsible for leading the organistions Business Transformation & technology functions from a strategic level. With a strong focus on innovation to support organisational growth and efficiencies through the adoption of industry best practice technologies that enhance our members engagement and customer experience.


Legacy systems vs the multichannel customer

During his session, Michael Donath, Chief Digital Officer/Chief Information Officer at IKEA, gave an overview of the company’s journey to modern retailing moving from many legacy systems to a relevant customer experience.

Michael Donath leads IKEA’s multichannel transformation in Australia. Looking after expansion planning, new store formats, eCommerce, Web & Digital as well as Multichannel initiatives, Michael’s role will transform IKEA into a retailer that supports customers across all channels and provides a great shopping experience wherever and whenever a customer engages with IKEA. Michael has had broad experience in IKEA covering Logistics, Store Operations and Projects as well as a background in Manufacturing and Wholesale.

Transforming the technology workforce

Johmar Gazo, Former Divisional Chief Information Officer at a Leading Financial Services Organisation presented on Transforming the technology workforce.

To execute an aligned business and technology strategy, the ability to bring the technology workforce on the change journey is critical to success.

During his session, Johmar covered the following key topics through his experiences:

  • Placing the customer and colleague front and centre.
  • Diversity in the workforce, and the benefits of different disciplines and perspectives.
  • Creating a culture and ways of working for retaining and attracting technology talent.

Johmar is a proven technology leader with over 20 years of experience in designing and leading business technology transformations, building high performing leaders and teams, and delivering value. Johmar has held several divisional CIO roles in the CBA and NAB. During his tenure at NAB, he held the positions of divisional CIO for the Consumer Bank, Business Bank, Wealth, and Digital. Prior to NAB, Johmar spent 10 years in various technology executive roles in the CBA, including the role of CIO for the Commonwealth Bank, Indonesia, and several General Manager of Technology roles within the Retail Bank and International Financial Services divisions. Before joining the Banking industry, Johmar worked in Accenture as a management consultant within the technology domain for clients including Westpac, NAB, AMP, and Standard Chartered Bank (Asia). Johmar started his career at IBM as a software engineer, graduating from the University of Technology with a degree in Computer Science. Johmar now uses this experience to help organisations, leaders and teams deliver greater value through the improved performance of their technology, strategy, governance, delivery and teams.


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